Terms & Conditions
Please read these Terms carefully before using the WellnessGuide website, free health tools, masterclasses, consultations or coaching services.
Quick Overview
These Terms cover:
- Website and tool usage
- Nutrition and fitness coaching boundaries
- Bookings, payments and refunds
- Intellectual property and acceptable use
- Privacy, disclaimers and legal rights
Plain-Language Introduction
These Terms & Conditions (“Terms”) form an agreement between you and WellnessGuide (“WellnessGuide”, “we”, “us” or “our”). By accessing our website, submitting a form, using a free tool, booking a consultation, joining a masterclass, purchasing a programme or otherwise using our services, you agree to these Terms.
If you do not agree, please do not use the relevant website or service. Nothing in these Terms removes any consumer right that cannot legally be excluded under applicable Indian law.
Using WellnessGuide
Agreement and Scope
These Terms apply to www.wellnessguide.in and the WellnessGuide services made available through the website, WhatsApp, email, video-conferencing platforms, forms, communities, payment pages and other authorised channels.
Eligibility
You must be at least 18 years old to purchase services independently. A person under 18 may use a service only with the informed consent and active involvement of a parent or legal guardian. You confirm that the information you provide is accurate and that you have authority to enter into this agreement.
Our Services
Services may include lifestyle assessments, nutrition and fitness education, personalised coaching, habit support, health-related masterclasses, digital resources, free calculators and other wellness tools. The exact inclusions, duration, price and support level are those shown on the relevant offer or booking page at the time of purchase.
Not Medical Care or Emergency Support
WellnessGuide provides nutrition, fitness and lifestyle education and coaching. We do not provide medical diagnosis, emergency care, prescription services or treatment for disease. Our services do not replace advice from a physician or other qualified healthcare professional.
If you have urgent symptoms or a medical emergency, contact local emergency services or an appropriate healthcare professional immediately.
Your Health and Participation Responsibilities
You are responsible for disclosing relevant health conditions, symptoms, allergies, injuries, pregnancy, medicines and professional restrictions before acting on guidance. Obtain medical clearance when advised or when appropriate for your circumstances. Stop an activity and seek qualified medical help if you experience concerning symptoms.
You remain responsible for your choices, participation, safety and adherence.
Free Health Tools and Educational Content
BMI, BMR, estimated daily energy, waist-to-height, reference-weight and lifestyle-check results are estimates for general education. They may rely on formulas, self-reported information and population-level assumptions. They are not diagnoses, medical tests or personalised treatment recommendations.
Bookings, Payments and Programme Access
Booking and Availability
A booking is confirmed only after any required form, payment or written confirmation is completed. Session times, programme capacity, community access and masterclass availability may be limited. We may reasonably reschedule a session or event and will communicate the available alternative.
Prices and Payment
Prices are displayed in Indian Rupees unless stated otherwise. Before paying, review the programme description, amount, duration and inclusions. You authorise the selected payment provider to process the transaction and confirm that the payment details supplied are valid and lawfully yours.
Any applicable taxes or separately disclosed charges will be shown before completion of payment.
Cancellations, Rescheduling and Refunds
The cancellation, rescheduling and refund terms displayed on the relevant booking, programme or payment page at the time of purchase form part of these Terms. If a specific rule was not displayed, or you believe a payment is incorrect, contact WellnessGuide promptly so the matter can be reviewed.
Nothing in this section limits any mandatory refund, cancellation or consumer-redress right available under applicable law.
Third-Party Payment and Communication Platforms
Payments may be processed through Razorpay or another authorised payment provider. Consultations and communications may use WhatsApp, Zoom, Google services or other platforms. Those providers operate under their own terms and privacy practices. WellnessGuide is not responsible for an independent provider’s outage or unauthorised conduct, except where responsibility cannot legally be excluded.
Programme Access and Missed Participation
Access is personal to the registered participant and must not be shared, resold or transferred without written approval. You are responsible for attending scheduled sessions and using the included materials during the stated access period. Any make-up session, pause or extension is subject to the terms of the purchased programme and our written confirmation.
Communications
By registering or purchasing, you agree to receive service-related messages needed to administer your booking, payment, programme or support. Promotional communications will be sent only as permitted by applicable law and available preferences. You may request that optional promotional messages stop, while essential service messages may continue during an active programme.
Content, Conduct and Personal Data
Intellectual Property
The WellnessGuide name, branding, frameworks, presentations, videos, worksheets, meal-planning resources, programme materials, website design and original content are owned by WellnessGuide or used with permission. A purchase gives you a limited, personal, non-exclusive and non-transferable right to use the provided materials for your own lawful wellness purposes.
You may not copy, record, publish, sell, teach, distribute or commercially reuse protected material without prior written permission.
Acceptable Use
Do not misuse the website, attempt unauthorised access, upload malicious code, impersonate another person, scrape content, interfere with service operation, harass participants or use our services for unlawful, misleading or harmful purposes. Testimonials, community messages and communications must respect the privacy and rights of others.
Privacy and Personal Data
We may process the information reasonably needed to respond to enquiries, operate tools, arrange services, personalise coaching, process payments, maintain records and meet legal obligations. Our Privacy Policy explains the categories of data, purposes, sharing, retention, security and available choices in more detail.
Do not submit another person’s personal or health information unless you have the legal authority and appropriate consent to do so.
Third-Party Links and Resources
Our website may link to independent websites, payment pages, apps, research or resources for convenience. A link does not guarantee or endorse every statement, product, security practice or availability of that third party. Review the third party’s terms before using its services.
Disclaimers and Legal Terms
No Guaranteed Outcome
Health, fitness, energy, body-composition and weight-management outcomes vary between individuals. Results depend on factors including starting condition, health status, consistency, sleep, stress, medication, environment and professional medical care. Testimonials and examples illustrate individual experiences and do not promise that you will obtain the same result.
Availability and Disclaimer of Warranties
We aim to keep services accurate, secure and available, but cannot promise uninterrupted access, error-free digital tools or that every resource will suit every person. To the extent permitted by law, services are provided on an “as available” basis. We may correct errors, update content or temporarily suspend access for maintenance, safety or legal reasons.
Limitation of Liability
To the fullest extent permitted by applicable law, WellnessGuide will not be responsible for indirect or consequential loss arising from circumstances beyond our reasonable control, misuse of the website or tools, inaccurate or incomplete information supplied by a user, failure to follow safety guidance, or failure to obtain appropriate medical care.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer protections or liability arising from fraud or wilful misconduct.
Suspension or Termination
We may suspend or end access where payment remains due, these Terms are materially breached, conduct threatens another person, content is misused, or continuation would create a safety, legal or operational risk. Where reasonably possible, we will provide notice and an opportunity to address the issue.
Changes to Services or Terms
We may update these Terms to reflect changes in services, technology, law or business practices. The updated effective date will be displayed on this page. Material changes will be communicated through a reasonable channel where required. Continued use after an update constitutes acceptance only to the extent permitted by law.
Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Please contact WellnessGuide first so we can attempt to resolve a concern fairly. Subject to mandatory consumer-forum rights and any jurisdiction that applicable law requires, disputes will be handled by courts of competent jurisdiction in Kerala, India.
General Provisions
If any provision is held invalid or unenforceable, the remaining provisions will continue. A delay in enforcing a right is not a waiver. These Terms, together with the applicable offer, payment disclosures and Privacy Policy, form the agreement relating to the relevant service. No transfer of your rights or obligations is permitted without written consent, except where applicable law provides otherwise.
Contact WellnessGuide
For questions about these Terms, a booking, payment, service or complaint, contact us through the website or the details below.
Website: www.wellnessguide.in
WhatsApp: +91 80890 09178
Office: 04935 299993